PropertyZoom Privacy Policy

Last updated: 11 August 2026

PropertyZoom ("PropertyZoom", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the choices and rights you have. It applies to your use of property-zoom.com, our apps, and related services (together, the "Platform").

1. Who we are

PropertyZoom is the data controller responsible for the personal data described in this policy. If you have any questions, you can contact us at contact@property-zoom.com.

2. Information we collect

2.1 Information you give us

Account details: name, email address, phone number, password
Search preferences, saved properties, and alert settings
Enquiry details when you contact an agent or Advertiser through the Platform (e.g. your name, contact details, and message content)
Information you provide when requesting a valuation, mortgage information, or similar services
Any correspondence you send us, including when you contact customer support

2.2 Information we collect automatically

Device and technical information (IP address, browser type, device identifiers, operating system)
Usage data (pages viewed, searches performed, links clicked, time spent on the Platform)
Approximate location, where enabled, to show you relevant local listings
Cookie and tracking data, as described in our Cookie Policy

2.3 Information from third parties

Advertisers may share information with us relating to enquiries you have made
Publicly available property and address data (e.g. Land Registry, postcode/address databases)
Analytics, advertising, and social media platforms, where you interact with content shared through those channels

3. How we use your information

We use your personal data to:

Provide, operate, and maintain the Platform, including your account and saved searches
Send your enquiries to the relevant Advertiser and facilitate communication between you
Send you property alerts, newsletters, and marketing communications, where you have opted in (you can unsubscribe at any time)
Personalise your experience and show you more relevant listings
Carry out analytics to understand how the Platform is used and to improve it
Detect, investigate, and prevent fraud, misuse, and breaches of our Terms of Use
Comply with our legal obligations, and respond to lawful requests from public authorities

4. Legal bases for processing (UK/EU users)

Where UK GDPR or EU GDPR applies, we rely on the following legal bases:

Contract — to provide the Platform and services you've requested, such as submitting an enquiry
Consent — for marketing communications and non-essential cookies, which you can withdraw at any time
Legitimate interests — for analytics, fraud prevention, and improving our services, balanced against your rights and interests
Legal obligation — where we need to process data to comply with the law

5. Who we share your information with

Advertisers (estate agents, letting agents, developers, and property owners), when you submit an enquiry about their listing
Service providers who help us operate the Platform, such as hosting providers, analytics providers, customer support tools, and email/SMS providers, under contractual confidentiality obligations
Advertising partners, for the purposes described in our Cookie Policy, where you have consented to advertising cookies
Professional advisers, such as auditors, lawyers, or insurers, where necessary
Regulators, law enforcement, or other third parties, where required by law or to protect the rights, property, or safety of PropertyZoom, our users, or others
A buyer or successor, in the event of a merger, acquisition, or sale of some or all of our business or assets

We do not sell your personal data to third parties for their own independent marketing purposes.

6. International transfers

Where we transfer personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the relevant regulator.

7. Data retention

We retain personal data for as long as necessary to provide the Platform and fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Account data is generally retained for the life of your account plus a reasonable period afterwards; enquiry data shared with Advertisers is subject to their own retention practices, which are outside our control.

8. Your rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to certain processing, including direct marketing
Request a copy of your data in a portable format
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office, ico.org.uk)

To exercise any of these rights, please contact us at contact@property-zoom.com. We may need to verify your identity before actioning your request.

9. Children's privacy

The Platform is not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post any updates on this page with a revised "Last updated" date, and where changes are significant, we will take reasonable steps to notify you.

12. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us at:

Email: contact@property-zoom.com