Material information disclosure
Last updated: May 2026
Material information helps buyers and renters make informed decisions before they enquire, view or offer. PropertyZoom displays supplied facts clearly and identifies information that an advertiser has not provided.
What is material information?
It is information an average consumer needs to make an informed transactional decision. Omitting, hiding or misrepresenting it may amount to an unfair commercial practice.
The current UK framework
The Digital Markets, Competition and Consumers Act 2024 replaced the Consumer Protection from Unfair Trading Regulations on 6 April 2025. The disclosure duty continues, while the National Trading Standards Parts A, B and C structure remains a useful industry checklist.
- Part A: price, council tax, tenure, lease length, ground rent and service charges.
- Part B: property type, rooms, EPC, heating, utilities, connectivity, parking, construction and floor area.
- Part C: safety, covenants, rights, flood or erosion, planning, accessibility and mining risks.
How PropertyZoom displays it
Listings should show each required field. When the advertiser has not supplied a fact, PropertyZoom should say “Not provided by agent” rather than implying the field does not apply. Buyers should obtain written confirmation and rely on their conveyancer’s searches before exchange.
Where information comes from
- Information entered by the listing advertiser or imported from its CRM.
- Official EPC data where a valid certificate reference is available.
- HM Land Registry and other official sold-price releases.
- Environment Agency, Coal Authority and other authoritative public datasets.
Report a concern
Report missing or misleading listing information through the property page or email contact@property-zoom.com. PropertyZoom may refer appropriate concerns to the advertiser or relevant authority.